I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel an order once it has been fulfilled, and packed. We strive to dispatch orders efficiently to meet the expectations of our valued customers.
I only received one of the items in my order, where is the rest?
We do our best to pack all item(s) to the specifications of your original order, if for some reason you are missing an item(s) upon your delivery please e-mail Customer Service at firstname.lastname@example.org subject: missing items.
Can I change my ship to address after my order has been placed?
Please note we are unable to update an order once it has been fulfilled, and/or packed. We do not change the addresses placed on orders for security reasons. You’re welcome to contact USPS and have the package forwarded to your new address. We strive to dispatch orders efficiently to meet the expectations of our valued customers.
Can I change my order after it has been placed?
Our warehouse pick & pack team fulfills each order according to the invoice. Unfortunately, we are unable to change items or sizes once an order has been placed, but we’ll do our best to get your change made before your order goes out.
How much will it cost to ship my order?
Domestic Orders: A flat rate of $8.00 is charged on all domestic orders.
Canada Orders: A flat rate of $18.00 is charged on all Canada orders.
International Orders: A flat rate of $26.00 is charged on all international orders.
Note: Your country may charge tax and duty fees to take delivery of the items you've ordered based on the value of the item(s) being delivered. This is not a fee or tax set by the sender but by the ship to country to receive packages from outside of the country you reside in.
What shipping carrier do you use to delivery orders?
The United States Postal Service. At this time we only offer priority shipping through USPS.
Will you provide tracking?
Yes, once your order has been fulfilled, packed, and had a label created to generate your tracking number you will automatically receive an e-mail confirmation.
Tracking is telling me my label has been created, but it's not updating where it is. Why is this?
This means one of two things: It is being processed currently or USPS did not capture the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment into their system.
How long will it take to receive my order?
All orders are shipped via United States Postal Service with Priority mail domestically. Please allow 2-3 BUSINESS DAYS for order processing and payment verification as well as an additional 2-3 business days for delivery. International orders can take up to 21 days to arrive.
What is your return policy?
If you are not 100% satisfied with your purchase, you can exchange or return your order to us within 14 days to receive a store credit only.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How do I exchange or return an item(s)?
All exchanges and/or returned products must be unworn, in the state you received them, and in the original packaging.
Please send your return with your packing slip/invoice to:
WS BOOGIE STORE
Attn: DD Merch
2924 E. 54 St.
Vernon, CA 90058
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item